info_Orders
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Item(s) missing from my order
Posted on November 22 2016
If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information:
Order Number
Missing Item(s)
Our support team will look into the matter and will resolve the issue for you as quickly as possible.
I've received a faulty item
Posted on November 22 2016
In the unlikely event you have received a defective item, please contact us immediately with the following information: Your order number Which item is damaged A description Photographic evidence Proof of damage will need to be verified by a member of the support team,otherwise we cannot action a refund, credit or...
I want to change/cancel my order
Posted on July 27 2016
We aim to dispatch your order from our warehouse within one working day, so unfortunately we're unable to make any changes to your order once the order has been placed. You may be able to cancel your order and reorder via the website, but we're not always able to do this in...
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